Careers

Direct Business Lending specializes in helping small to medium sized businesses obtain funding through a variety of bank and non-bank lenders. WE are looking for qualified, motivated individuals for the following positions:

Collections Specialist

Customer Service Specialist

Inside Sales Position

Collections Specialist

At Direct Business Lending we have a fun culture, company softball team, competitions, regular company BBQ's, and great employee of the month awards.
As a key member of the collections Team, the collections representatives provide high quality collections from Direct Business Lending (DBL) customers who are behind on payments.

Are you an All-Star collections rep?
Do you want to work for an amazing company?
Are you ready to work for a company who values you every day?
Do you have passion for the work you do?
If you answered yes, we want to talk to you!!

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. When possible bring accounts current for servicing, or collect a cancellation fee. The following is a summary of the essential job functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
3. Determine cause of delinquency and best course of action to assist delinquent customer.
4. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature in the CRM system.
5. Communicate collection efforts to the collections manager on assigned accounts in accordance with established standards, if applicable.
6. Review files from Loan Services in accordance with established standards, if applicable.
7. Initiate deferrals on accounts based upon written policy guidelines.
8. Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
9. Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
10. Ensure that appropriate letters are sent to debtors.
11. Process customers' payments through electronic draft, if applicable.
12. Process account maintenance transactions according to established guidelines.

Required Skills and Competencies:
The requirements listed below are representative of the knowledge skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. High school diploma, some college preferred
2. Excellent verbal and written communication skills
3. Strong decision-making and problem-solving skills
4. Good time management/organizational skills
5. Ability to utilize Microsoft applications, including Outlook, Word, Excel
6. Ability to work in a team environment
7. Ability to work flexible schedule, including overtime as needed

Desired Skills and Competencies:
1. Previous customer service, collections, financial experience
2. Driven, competitive, consistent, and dependable

Compensation
$10.00-11.00 hr. Salary DOE, Medical, vision, dental at 90 days, paid time off, paid holidays, standard business hours, professional work environment Please email your resume and cover letter to: Philip(AT)directbusinesslending.com

Job Type: Full-time

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